Policies & Client Information

At Éclora Clinic, we are committed to a safe, professional and personalised aesthetic experience. Our policies protect both our clients and clinic while supporting the highest standard of care.

Terms & Conditions

Consultation Policy

All new clients complete a consultation before treatment. We discuss your goals, medical history, suitability, procedure, risks and expected results. We may decline treatment where it would not be suitable or safe.

Booking & Deposits

Appointments are confirmed once any required deposit has been received. Deposits secure your appointment time, are deducted from treatment cost and are non-refundable.

Cancellation & Rescheduling

Please provide at least 48 hours’ notice to cancel or reschedule. Cancellations made with less notice may result in loss of deposit; no-shows will result in the deposit being retained.

Late Arrival

Please arrive on time. Late arrival may shorten your treatment to protect later appointments. Arrivals more than 15 minutes late may need to be rescheduled and the deposit may be retained.

Refunds & Treatment Satisfaction

Due to the personalised and medical nature of treatment, refunds are not offered for treatments, deposits, consultations or products. If you have concerns after treatment, please contact us for appropriate guidance.

Medical Suitability

Clients must provide accurate medical history, allergies, medications and relevant previous treatments. Certain conditions or circumstances may mean treatment is unsuitable.

Payment & Treatment Results

Payment is required on the day of treatment unless agreed otherwise. Results are individual and cannot be guaranteed; they may vary with anatomy, skin condition, lifestyle, healing response and aftercare compliance.

Aftercare & Privacy

You will receive appropriate aftercare guidance and are responsible for following it. Personal and medical details are handled confidentially and stored securely in line with UK data protection requirements.

Children, Guests & Clinic Rights

Clients under 18 are not treated. Guests may be limited by space and safety needs; children cannot be left unattended. Éclora Clinic may refuse clinically inappropriate treatment, amend prices, update policies or cancel appointments where safety concerns arise.

Questions Before You Book?

Please contact Éclora Clinic if you have any questions about our policies before booking your appointment.

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